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Head of Customer Success

Remote
Tiempo completo
Duración determinada

Our ideal candidate would have:

About You
  • You are the benchmark: You have been the top performer everywhere you’ve worked—setting the standard for what excellence looks like in Customer Success and business growth.
  • Transformative Leader: Your vision, innovation, and results have redefined customer success in every organization you’ve joined.
  • Proven Results: You have a standout record leading Customer Success or consulting sales functions in SaaS, medtech, or similar B2B sectors—always delivering high client satisfaction, retention, and account growth.
  • Clinic/Client Growth Focus: You’ve demonstrated success in helping B2B clients grow their own business through strategic support and value creation.
  • Upsell & Cross-Sell Champion: You consistently generate revenue expansion by uncovering client needs and creating new value.
  • Analytical & Data-Driven: Proficient with numbers, you not only track KPIs but transform complex data into clear, actionable strategies for team and client success, constantly raising the bar through metrics-driven improvements.
  • CRM & Tech-Savvy: Experienced collaborating with development/IT to improve tools and workflows; adept at leveraging the latest technology and automation to scale impact.
  • Relentless Improver: You thrive on continuously challenging the status quo, creating new standards of excellence, and inspiring your team to surpass goals through smart, data-backed leadership.
  • Process & Performance Optimizer: Expert at designing and implementing systems that provide laser-focused control and oversight of team workflows, ensuring maximum efficiency and impact.
  • Inspirational Leader: Strong experience building, developing, and motivating high-performing teams.
  • Customer Advocate: Deeply committed to understanding and amplifying the client’s voice within the company.
  • Exceptional Communicator: Persuasive and clear, able to engage executive clients and inspire internal teams.
  • Languages: Fluent English required; AS WELL AS Portuguese OR Spanish AND other languages a strong plus.
  • Driven & Independent: Tireless, solutions-oriented, and always raising the bar by example.

About us

How could I look after any treatment? At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering this fundamental question thanks to our state of the art online 3D visualization solutions. Our proprietary platform is used by patients, leading medical aesthetic brands and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader. With our unbeaten key improvements on the main medical and business metrics, we are delighted and proud to enhance the beauty journey of people around the world day after day.
 

Please look at our website: https://www.crisalix.com And please see our videos: Is an open secret :)  We are the first company to:

We would love to get to know you! If you would like to know us too, please apply in English or send an email to jobs@crisalix.com



Is this role not an exact fit?

Sign up to keep in touch and we’ll let you know when we have new positions on our team. Crisalix is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.