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Head of Customer Success

Remote
Tiempo completo
Duración determinada

Our ideal candidate would have:

About You
  • You are the benchmark: You have been the top performer everywhere you’ve worked—setting the standard for what excellence looks like in Customer Success and business growth.
  • Transformative Leader: Your vision, innovation, and results have redefined customer success in every organization you’ve joined.
  • Proven Results: You have a standout record leading Customer Success or consulting sales functions in SaaS, medtech, or similar B2B sectors—always delivering high client satisfaction, retention, and account growth.
  • Clinic/Client Growth Focus: You’ve demonstrated success in helping B2B clients grow their own business through strategic support and value creation.
  • Upsell & Cross-Sell Champion: You consistently generate revenue expansion by uncovering client needs and creating new value.
  • Analytical & Data-Driven: Proficient with numbers, you not only track KPIs but transform complex data into clear, actionable strategies for team and client success, constantly raising the bar through metrics-driven improvements.
  • CRM & Tech-Savvy: Experienced collaborating with development/IT to improve tools and workflows; adept at leveraging the latest technology and automation to scale impact.
  • Relentless Improver: You thrive on continuously challenging the status quo, creating new standards of excellence, and inspiring your team to surpass goals through smart, data-backed leadership.
  • Process & Performance Optimizer: Expert at designing and implementing systems that provide laser-focused control and oversight of team workflows, ensuring maximum efficiency and impact.
  • Inspirational Leader: Strong experience building, developing, and motivating high-performing teams.
  • Customer Advocate: Deeply committed to understanding and amplifying the client’s voice within the company.
  • Exceptional Communicator: Persuasive and clear, able to engage executive clients and inspire internal teams.
  • Languages: Fluent English required; AS WELL AS Portuguese OR Spanish AND other languages a strong plus.
  • Driven & Independent: Tireless, solutions-oriented, and always raising the bar by example.