We are looking for an exceptional, results-driven leader with a proven track record of transforming Customer Success organisations, accelerating commercial performance and leveraging AI to achieve operational excellence.
Head of Customer Success & Commercial Operations – AI-Driven
Barcelona, Remote
Tiempo completo
Empleado permanente
About the role:
Our ideal candidate would have:
Lead, develop and scale high-performing international Customer Success teams.
Drive customer adoption, retention, recurring revenue growth and commercial performance.
Transform business operations through AI, automation and innovative working methods.
Optimise customer lifecycle management, commercial processes and CRM effectiveness.
Establish a strong performance culture based on accountability, measurable results and continuous improvement.
Collaborate across commercial, product and technology teams to accelerate growth and scalability.
We also value very positively:
Outstanding track record in B2B SaaS, ideally in value-enhancing solutions, with demonstrated success improving customer retention, revenue and operational performance.
Proven experience transforming and scaling Customer Success organisations, with significant, measurable achievements.
Strong, hands-on leadership skills and experience managing international teams.
Practical AI and automation expertise, with successful implementation of solutions delivering tangible business results.
Entrepreneurial, commercially driven and execution-oriented, with the ability to challenge established practices and deliver change.
Strong analytical capabilities, SaaS business understanding and CRM expertise.
Fluent English; additional languages are an advantage.