About the role:
Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way.
- Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client.
- Develop a trusted advisor/Partnership relationship with clients and a solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, Skype, or telephone.
- Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities.
- Constantly training on best practices.
- Been up to date with all channels within digital marketing to be able to post content and promote our platform through social media and other local channels, In the Australasia/Asia markets.
- Be willing to learn and hence have a deep understanding of the software perfectly and to know how to explain it to a client that might not be very tech savvy.
- To adapt your speed of teaching to the understanding speed of the client.
- Experienced at training people in the past on solutions using a tablet device.
- Work closely with the company C-Suite to ensure CS company processes are followed intricately.
- Been capable of identifying client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team.
- Ensure the client has access to all online learning resources
- Customer retention management.
- Information’s escalation and feedback from the users to the marketing and development team.